Manders Quality Assurance Survey

In order to better serve our valued clientele we ask you to take a moment to complete our brief quality assurance survey.
  • 1) Please indicate which service(s) we provided for you:
    • Collision Damage Appraisal
    • Lease End Inspection
    • Extended Warranty Inspection
    • Safety Inspection
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  • 2) Were you the recipient or the requestor of our services?
    • Recipient (Continue to Section A)
    • Requestor (Continue to Section B)
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  • 3) Section A (Recipient of Services)
    • Were the personnel courteous when they contacted you to make an appointment?
      Yes Somewhat No
    • Were we professional when scheduling the appointment?
      Yes Somewhat No
    • Are you satisfied with the service you received?
      Yes Somewhat No
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  • Was the appointment schedule respected? Yes Somewhat No
  • If service was provided on the road, did the inspector show their company ID card? Yes No
  • Did the inspector take time to provide information on the inspection results?
    Yes No
    • If YES, were the explanations clear? Yes No
  • If applicable, are the payment methods we offer adequate?
     Yes Somewhat No
    Your payment preference:
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  • 4) Section B (Requestor of Services)
    • Were the personnel courteous when you contacted us?
      Yes Somewhat No
    • Did we answer your questions appropriately?
      Yes Somewhat No
    • If a follow-up was required, did we get back to you within the agreed-upon timeframe?
      Yes No
    • Was our report delivered to you as requested?
      Yes No
  • If you would like to add any other remarks please do so in the space below:
  • Your Name
  • Your Email
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  • We greatly appreciate your having taken the time to complete our brief survey.
    Your responses will be used to track and improve the quality and convenience of our services across Canada.
    Please click the 'Submit' button to send us your answers.
    The Manders Team
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